Contact ORH Studio

Questions, bug reports, feature requests, or just a hello — we read every email.

✉️

Official contact email

All inquiries go directly to the same inbox. We aim to respond within 1–3 business days. There's no support ticket system or bot — just a human reading your message.

What to Include in Your Message

Depending on your inquiry type, including the right details helps us respond faster and more usefully.

🐛

Bug Report

Please include:
• Which tool you were using
• Browser and OS
• Image dimensions and file format
• Settings you had configured
• What you expected vs. what happened

💡

Feature Request

Please include:
• Which tool it relates to (or a new tool idea)
• The workflow problem it would solve
• Whether you've tried workarounds
• Any reference tools that do it well

🤝

Commercial Inquiry

If you're interested in partnering, white-labeling, or embedding our tools in a commercial product, reach out with:
• Your company and use case
• What you're looking for

💬

General Feedback

We genuinely want to hear what's working, what isn't, and what tools the game dev and pixel art community needs. No specific format required — just write.

💡 Bug report tip: The most useful bug reports include the browser you were using (Chrome, Firefox, Safari, Edge), your OS, the dimensions of your image, and the exact settings you had set when the issue occurred. Screenshots or screen recordings are always helpful.

Response Time

We aim to respond to all messages within 1–3 business days. Bug reports affecting core tool functionality are prioritized. Feature requests are logged and reviewed when planning future updates — even if we can't commit to a timeline, we do read and consider every suggestion.

What We Can't Help With

A few things fall outside our scope:

We can't recover files — nothing is stored on our servers, so there's nothing to restore.
We don't provide support for third-party tools, game engines, or software not made by ORH Studio.
We can't offer custom development or tool modifications on request at this time.

Privacy

Emails sent to contact@orhstudio.com are read only by ORH Studio and are not shared with third parties. We don't add you to any mailing list. See our Privacy Policy for full details on how we handle any information you share.